Frequently Asked Questions
Are you licensed and insured?
— Absolutely!
What is your turn around time?
— We will deliver photos/videos within 5 days following the time of the shoot.
— Promotional videos will require much more additional post production such as color grading, cropping, and specified requests. Therefore these will be delivered 7 days following the time of shoot.
Do I need to be on site for the shoot?
— No, it is not necessary to be there, but you are more than welcome to attend if you wish! If you will not be in attendance & you have any special requests, please make sure they are relayed to us before your scheduled start time.
How will I get my files?
— For most projects, we will deliver digital photos/videos via Google Drive. You will then receive an email that includes a link to your online gallery where you can download them to a local device.
What photo/video resolution can I expect?
— All photos will be shot and delivered in high-quality resolution.
— All videos will be shot and delivered in 4K.
What if what I am looking for is not on your website?
— Please email us with your requests and we will be more than happy to accommodate you!
What is your cancellation policy?
— The client agrees to pay Next Flight Media LLC a non-refundable initial payment totaling 20% of the total price of the photography/videography services upon signing the contract. If the client cancels the shoot for any reason, the initial payment will not be refunded.